The provision of goods and services by Ashrafi Au Naturel is subject to availability. In cases of unavailability, Ashrafi Au Naturel will contact the customer accordingly.

An order can be cancelled by the customer of by Ashrafi Au Naturel prior to payment made for the order. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Ashrafi Au Naturel. To cancel an order contact Ashrafi Au Naturel at the contact details below.

If a product is damaged or broken when the customer received it, the customer must inform Ashrafi Au Naturel within one working day of receiving it. Ashrafi Au Naturel will then make arrangements for a replacement product to be sent to the customer or to refund the customer in full for the damaged or broken product.

If the customer receives the wrong product the customer must contact Ashrafi Au Naturel within one working day. Ashrafi Au Naturel will check the system to determine whether an error occurred.